Return Request Maker of Jacket Δ
Country
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Reason for Return
- Select - Wrong Product Received Product Doesn’t Match Image or Description Received Damaged Defective on Arrival Size/fit Issues Ordered by Mistake Quality Not as Expected Zipper/Button Issues Other (Please provide details)
Was the shipping label attached to the package?
Does Shipping Label match tracking information with one we provided you on tracking information email?
Does the shipping label match your receiver information?
Upload a photo showing the discrepancy
What specific aspects of the product did not match the description?
- Select Aspects- Material of the Product Quality of the Product Color of the Product Features of Product Other (Please provide details)
What specific issue did you experience with the material?
- Select - The texture is different from what was described. The material is not as durable as expected. The material feels uncomfortable or irritates the skin. The material arrived with defects (e.g., tears, holes).
Upload a photo showing the texture difference
Upload a photo showing the material's condition
Upload a photo showing the material causing discomfort
Upload Product Images Showing Defect
Note: Our Quality Control department thoroughly inspects all products before shipping. If your photos and our QC images both show the defect, we’ll address the issue. If the defect appears only in your images and not in our QC images, you will be held responsible for the issue.
How does the material different compare to the product image on our website?
- Select - The material looks different in the image (e.g., shinier, rougher). The image shows a different texture or pattern. The material looks as shown, but the quality is lacking.
"Upload a photo showing the difference in material appearance
Upload a photo showing the texture or pattern difference
Upload a photo showing the quality issue
What specific quality issue did you encounter with the product?
- Select - Material feels inferior Product shows signs of wear. Stitching or seams are faulty. Product did not hold up to use Product has visible defects Finish or detailing is poor
Upload a photo showing the inferior material quality
Upload a photo showing signs of wear
Upload a photo showing faulty stitching or seams
Upload a photo showing wear and tear
Upload a photo showing visible defects
Upload a photo showing poor finish or detailing
Please describe the quality issue in detail:
Upload a photo showing the quality issue
What specific issue did you encounter with the color of the product?
Upload a photo showing the color discrepancy from the image
Upload a photo showing the color not as described
Upload a photo showing the vibrancy issue
Upload a photo showing the faded or uneven color
Describe the color issue in detail
Upload a photo showing the color issue
In which area of the jacket is the color discrepancy observed?
Upload a clear photos showing the color discrepancy on the front of Product
Upload a clear photos showing the color discrepancy on the back of Product
Upload a clear photos showing the color discrepancy on the sleeves of Product
Upload a clear photos showing the color discrepancy on the collar of Product
Upload a clear photos showing the color discrepancy on the cuffs of Product
Upload a clear photos showing the color discrepancy on the pockets of Product
Upload a photo of the complete product showing color discrepanc
Upload a photo showing the color discrepancy in the specified area
Please describe the color issue in detail:
Upload a photo illustrating the color issue
Please mention which specific features of the product are not as described or shown in the image:
Upload a photo showing the discrepancy in product features
Upload a photo showing the discrepancy in the specified aspect of the product
Was the packaging of the product damaged upon arrival?
Please specify the type of damage
Our Quality Control department thoroughly inspects all products before shipping. If your photos and our QC images both show the damage, we’ll address the issue accordingly. However, if the damage is only visible in your images and not in our QC images, you will be responsible for the issue.
Have you used the or not?
Upload an image of product showing the minor damage
Upload an image of product showing the moderate damage
Upload an image of product showing the severe damage
What areas of the product are damaged
Specify other area(s) of damage
Please provide a detailed description of the damage you observed on the item
Upload an image showing the fabric or material tea
Upload an image showing loose stitching
Upload an image showing the broken zipper.
Upload an image showing the faulty closure
Upload an image showing missing buttons
Upload an image of the specified defect
Please provide a detailed description of the defect
Which type of item are you experiencing a size/fit issue with?
Did you consult our size chart before ordering?
In which area of the jacket are you experiencing a size/fit issue?
Upload an image showing the shoulder fit issue.
Upload an image showing the sleeve fit issue.
Upload an image showing the length fit issue.
Upload an image showing the chest/bust fit issue.
Upload an image showing the waist fit issue.
Upload an image showing the armhole fit issue.
Upload an image showing the neck/collar fit issue.
Upload an image showing the wrist cuff fit issue.
Upload an image showing the side seam fit issue.
Upload an image showing the back fit issue.
Upload an image showing the overall fit issue.
In which area of the pant are you experiencing a size/fit issue?
Upload an image showing the waist fit issue.
Upload an image showing the inseam/length fit issue.
Upload an image showing the hip fit issue.
Upload an image showing the thigh fit issue.
Upload an image showing the rise (front/back) fit issue.
Upload an image showing the crotch area fit issue.
Upload an image showing the knee area fit issue.
Upload an image showing the hem width fit issue.
Upload an image showing the waistband fit issue.
Upload an image showing the leg opening fit issue.
Upload an image showing the overall fit issue.
What type of issue are you encounter in jacket?
What type of issue are you encounter in pant?
Would You Like a Refund or Exchange?
Was the Order Placed by Mistake?
Is the Product Unused and in Its Original Packaging?
What Would You Like to Do?
Please provide a detailed description of which areas/aspects of the product quality did not meet your expectations.
Type of Zipper/Button Issue
Upload an image or short video showing the zipper stuck issue
Upload an image or short video showing the broken/detached zipper
Upload an image or short video showing the malfunctioning zipper slider.
Upload an image or short video showing the button/snap not working.
Upload an image or short video showing the misaligned closure.
Upload an image or short video showing the issue (specify in text area).
Specific Area of the Issue
Please describe in detail the issue you are experiencing with the product
What is your Preferred Resolution?
SUBMIT